Order Statuses

What does each order status mean?
Below is a list and an explanation of the various statuses you may see on orders in your Gooten Admin: Address Issue: We were unable to verify the custo...
Wed, Jan 23, 2019 at 7:55 AM
Why is my order stuck in the "PaymentProcessing" status?
Our system requires all of our partners to have an account that's secured via a credit card on file. Your credit card is charged at the time of placing...
Thu, Jan 24, 2019 at 7:01 AM
Why is my order in the “AddressIssue” status?
When you submit an order to our system, our admin automatically checks the delivery address and suggests changes or corrections if necessary.  We utiliz...
Fri, Feb 1, 2019 at 7:18 AM
Why is my order stuck in the ''VendorAPIIssue'' status?
VendorAPIIssue status means that either there is a temporary outage between our API and the manufacturer's API, or that there is an issue with the subm...
Thu, Jan 24, 2019 at 7:07 AM
Why is my order in ''NeedsManualApproval'' status?
Once you sign up with Gooten, your orders will automatically be set to review first - they will be reviewed by our support team before being pushed to produ...
Wed, Jan 23, 2019 at 8:57 AM