Order Statuses

What does each order status mean?
Below is a list and an explanation of the various statuses you may see on orders in your Gooten Admin: Address Issue: We were unable to verify the custo...
Mon, Oct 7, 2019 at 9:40 AM
Why is my order in the “AddressIssue” status?
When you submit an order to our system, our admin automatically checks the delivery address and suggests changes or corrections if necessary.  We utiliz...
Fri, Feb 1, 2019 at 7:18 AM
Why is my order stuck in the ''VendorAPIIssue'' status?
VendorAPIIssue status means that either there is a temporary outage between our API and the manufacturer's API, or that there is an issue with the subm...
Thu, Jan 24, 2019 at 7:07 AM
Why is my order in ''NeedsManualApproval'' status?
Once you sign up with Gooten, your first several orders will automatically be set to Review First - they will be reviewed by our support team before being p...
Mon, Nov 11, 2019 at 12:46 PM
Why is my order delayed in production?
While 98% of Gooten orders are produced within the production timelines quoted in our product catalog, there are a few cases where an order may fall outside...
Tue, Nov 26, 2019 at 3:22 PM