Fulfillment

Can I change or cancel my order?
Yes, you have the ability to cancel the order, place it on hold in our system, edit the shipping address, or replace the image of one or more items within a...
Thu, Apr 12, 2018 at 5:31 AM
Will my customers know that I use you to fulfill my orders?
Not if you don’t want them to. The default settings are such that email notifications do not come from Gooten, but your store. We also do not add our name o...
Fri, May 11, 2018 at 8:44 AM
When will I receive my order?
Once you create your first product and place your order, you’re probably wondering what happens next. Learn more below!  Day 1: Your customer places an ...
Thu, Jul 12, 2018 at 11:09 AM
How can I place orders being shipped to military addresses?
If you want to place an order for a military address, this can be done by placing the order via CSV file.  Filling out a CSV does require some work to f...
Tue, Mar 27, 2018 at 4:23 AM
What is your production time for apparel? What is the difference between stocked and non-stock items?
Across all of our apparel offerings, we have two levels of fulfillment and production timeframes. Our standard production time for apparel is 3-4 business f...
Fri, May 11, 2018 at 9:28 AM
What if I get a different shirt model than the one I ordered?
If you ordered a shirt that’s currently out of stock and we can’t get it within the correct time frame, we will replace the model you selected with a compar...
Fri, May 11, 2018 at 9:48 AM
Why is my order stuck in the VendorAPIIssue status?
VendorAPIIssue status means that either there is a temporary outage between our API and the manufacturer's API, or that there is an issue with the subm...
Thu, Jun 14, 2018 at 11:56 AM
What products are printed in Europe?
While most of the products in our catalog are printed in the US and shipped out worldwide, we do have several European based vendors to lower the shipping c...
Mon, Jul 16, 2018 at 1:28 PM