How do Gooten shipping costs work?
Overview Shipping prices are calculated by our system automatically based on the customer's location and the shipping method you select at the time...
Thu, Mar 7, 2019 at 11:39 AM
What return address is printed on the shipping labels?
If your business is located in the US, the address you filled in under your general settings will automatically be used as a return address for the followin...
Fri, Nov 16, 2018 at 8:50 AM
Do you offer flat shipping?
Flat rate shipping means that we offer fixed shipping rates for certain products and destination countries, which will help you simplify the time-consuming ...
Wed, Nov 13, 2019 at 4:28 AM
Can I use my own shipping account?
Due to the nature of our relationships with vendors only our shipping account can be used for delivering packages.
Mon, Feb 19, 2018 at 11:42 AM
How do I track a package?
From the admin panel, search the order number and if the order is shipped the tracking number will show in the Shipment tab. Please allow 24-72 hours for th...
Thu, Apr 12, 2018 at 6:09 AM
How can I place orders being shipped to military addresses?
If you want to place an order for a military address, this can be done by placing the order via CSV file.  Filling out a CSV does require some work to f...
Fri, Nov 23, 2018 at 8:05 AM
My order is returned to your vendor, can you reship it?
When a package is returned to the vendor, we will send you a notification in order to verify the shipping address before having it re-shipped to the custome...
Fri, Oct 5, 2018 at 9:33 AM
What shipping carrier do you use?
Our international network of vendors use a variety of carriers including: UPS USPS FedEx Royal Mail DHL  DPD India Mail
Tue, Apr 10, 2018 at 6:14 AM
Why doesn’t my tracking number work?
If your tracking number is coming up invalid it is most likely because it was shipped recently. Please allow 24-48 hours for tracking numbers to activate. I...
Thu, Oct 18, 2018 at 9:13 AM
What price is declared on the packaging for international packages?
Orders fulfilled through Gooten and shipped to an international destination can have one of two declared values -- either the production cost of the product...
Tue, Sep 4, 2018 at 9:48 AM