How do Gooten shipping costs work?
Overview Shipping prices are calculated by our system automatically based on the customer's location and the shipping method you select at the time...
Fri, May 11, 2018 at 12:08 PM
What return address is printed on the shipping labels?
If your business is located in the US, the address you filled in under your general settings will automatically be used as a return address for the followin...
Mon, Mar 19, 2018 at 7:49 AM
Do you offer flat shipping?
See below for which Gooten products have flat shipping (rates attached): ACCESSORIES Accessory pouches Compact mirrors Cosmetic bags Die c...
Wed, Jun 6, 2018 at 4:05 PM
Can I use my own shipping account?
Due to the nature of our relationships with vendors only our shipping account can be used for delivering packages.
Mon, Feb 19, 2018 at 11:42 AM
How do I track a package?
From the admin panel, search the order number and if the order is shipped the tracking number will show in the Shipment tab. Please allow 24-72 hours for th...
Thu, Apr 12, 2018 at 6:09 AM
My order is returned to your vendor, can you reship it?
When a package is returned to the vendor, we will send you a notification in order to verify the shipping address before having it re-shipped to the custome...
Mon, Feb 19, 2018 at 12:07 PM
What shipping carrier do you use?
Our international network of vendors use a variety of carriers including: UPS USPS FedEx Royal Mail DHL  DPD India Mail
Tue, Apr 10, 2018 at 6:14 AM
Why doesn’t my tracking number work?
If your tracking number is coming up invalid it is most likely because it was shipped recently. Please allow 24-48 hours for tracking numbers to activate. If...
Mon, Feb 19, 2018 at 12:11 PM