Reporting and Order Management

What does each order status mean?
Below is a list and an explanation of the various statuses you may see on orders in your Gooten Admin: Address Issue: We were unable to verify the custo...
Mon, Feb 19, 2018 at 9:06 AM
Why is my order in "NeedsManualApproval" status?
Orders can be held for review by the Gooten team if you set up your account to "review first" by clicking Settings » Order Settings in the Admin p...
Thu, May 10, 2018 at 5:43 AM
Why is my order stuck in the "PaymentProcessing" status?
Our system requires all of our partners to have an account that's secured via credit card on file. Your credit card is charged at the time of placing t...
Wed, Apr 18, 2018 at 10:19 AM
How do I prepare a receipt for orders?
Preparing a receipt for all orders placed during a certain time period is a simple process and easily tracked on your Gooten admin page, which is why we don...
Thu, May 10, 2018 at 5:45 AM
I need a list of products that I loaded onto your platform. Is that something that you can generate for me?
Unfortunately, we don't have the ability to export lists of your products. However, if you go to the Products Page within your Shopify admin panel, you...
Tue, Mar 27, 2018 at 6:46 AM
What are column descriptions for CSV reports?
If you want to export a CSV report of your orders from Gooten's admin panel, you can do it by using our reports tab. You have the opportunity to genera...
Thu, Mar 22, 2018 at 6:10 AM
Why is my order in the “AddressIssue” status?
When you submit an order to our system, our admin automatically checks the delivery address and suggests changes or corrections if necessary. We utilize the...
Wed, Mar 21, 2018 at 9:19 AM