FAQ

How do I contact Gooten?
For all issues related to orders or other inquiries about our platform, please submit a ticket at support.gooten.com or email us at partnersupport@gooten.co...
Tue, May 1, 2018 at 2:20 PM
Where can I learn more about how Gooten works?
Check out our Gooten 101 webinar here or watch our short intro video. You can also read more about us on our blog! If you're new to using our platf...
Tue, Mar 20, 2018 at 2:53 PM
How do I connect my Shopify store to Gooten?
Connecting your Shopify store is easy. Download the Gooten app via the Shopify apps store.    This will take you to the installation page. Sign in ...
Wed, May 9, 2018 at 9:08 AM
How do I create and connect products in Gooten?
Creating products is easy in our Product Hub. Check out this quick tutorial video: If you already have some products in your Shopify store, and yo...
Wed, May 2, 2018 at 8:08 AM
Where are your manufacturers located?
Gooten is a tech company built for tech-savvy businesses who need a partner they can scale with. We’re not in the print business; we’re in the ecommerce...
Tue, Apr 17, 2018 at 11:29 AM
How do I order a sample?
The simplest way to submit a sample order would be by using our Custom Order Form.  Click the ‘Place an Order’ tab to start creating your product.  ...
Mon, Jul 9, 2018 at 4:16 AM
What should I expect when I first start using Gooten?
When you first join the Gooten family, we recommend getting acquainted with our FAQs and articles about setting up your account, order management, as well a...
Thu, Mar 29, 2018 at 6:33 AM
Do you have any tips for launching a successful e-commerce store?
What separates successful and unsuccessful e-commerce businesses is a storefront that customers trust and a properly optimized store design that leads visit...
Wed, Apr 11, 2018 at 9:02 AM
How do I add my billing info to Gooten?
Our system requires all of our partners to have an account that's secured via credit card on file. Your credit card is charged at the time of placing t...
Fri, May 25, 2018 at 8:15 AM
Do you have any partner case studies?
Yes, we did a case study with one of our API partners and you can check it out on our blog.
Mon, May 21, 2018 at 7:24 AM