While 98% of Gooten orders are produced within the production timelines quoted in our product catalog, there are a few cases where an order may fall outside of the expected production window.
|Reason for Delay||Details|
|The product failed quality control||Manufacturers will immediately reprint an item if it fails quality control. This reprint process may create a 1-2 business day delay as the vendor rechecks the image file, ensures their equipment is in good working order, and pushes the reprint through. |
|Orders placed during high volume seasons (Christmas, Thanksgiving, and other holidays)||During high volume seasons, like Christmas and Thanksgiving, orders volumes may double or triple. Our vendors staff up to accommodate these order volumes, but you may still experience 1-2 business day delays in production on occasion.|
|Blank products are on back order||Our vendors keep inventory on hand for our most popular colors, models, and sizes of apparel. Occasionally a vendor may have trouble locating additional stock when supplies run low. In these cases, Gooten may move your order to a new manufacturer who is fully stocked, or authorize the use of a substitute blank product (the substitute is of equal or better quality and similar in size, color, and style to the original garment).|