Shipping templates and methods


All orders submitted through our Etsy integration are submitted to Gooten automatically using our Standard shipping method, and our shipping templates are automatically allocated. 


Our system will assign flat shipping prices to your Etsy product on the condition that flat shipping is available for the product in question or a non-flat rate price that can be found in the Shipping Calculator. Please note that in the latter case, the shipping price should be double-checked for each US state, as this template will assign the price for the 1st zone only. You may check the shipping price we will charge you and your customers for each product either in the Shipping Calculator or in the flat-rate document. Shipping templates provided by Gooten have Expedited and Overnight method as well, but in order to enable these options, please navigate to your Etsy Shipping Settings and enable Shipping upgrades and then adjust the methods in Gooten shipping templates:




This template will automatically pull our shipping rates. In addition, if you go to your listing -> Shipping -> Shipping template and click on Edit, you will see the list of all countries and their shipping prices. Once your customer clicks on your product, they will see a shipping price for their country they registered on Etsy. If their country is not listed in our shipping template, upon viewing the listing they will see a notification that the product cannot be shipped to their country. Please note that you can have only one shipping template per Etsy listing, regardless of how many variants you have under it.


Shipping Destinations Supported


Etsy shipping options usually show only several shipping destinations, not including all of the countries listed in the back-end. In general, if a product in our Catalog is available for Worldwide shipping, it can be shipped to almost anywhere, please feel free to check the entire list of countries our manufacturers don't ship to here.  

Free shipping option


If you decide to offer free shipping you can do so by changing the fixed rate in the Gooten shipping template to the "Free shipping" option, and then build the shipping fee into the retail product price. We suggest that you check our US shipping fees before updating your product pricing and note the shipping cost for each item so that you are not undercharging your customers. Alternatively, you can use Etsy's Smart Pricing Tool which will help with adjusting your item prices to recover shipping.





Carriers


The manufacturing partners in our network use UPS, USPS, FedEx, Royal Mail, DHL, DPD and India Mail. Please note it is not possible to choose the shipping carrier or use your shipping account due to the nature of our business model and relationships with manufacturers.


Tracking


Once the order is dispatched, tracking numbers are sent from Gooten to Etsy; however, please note that at the moment, there are some limitations to the process. As Etsy doesn’t allow the order to be partially fulfilled or have multiple tracking numbers submitted, as soon as one item in the order gets the tracking code, the whole order will be marked as completed and shipped on the Etsy end which will, in turn, send the notification to you and the customer.


We suggest adding a note or a disclaimer on your end so that your customers would be aware that if they ordered more than one item, the products might come in multiple packages. If you have any questions about this feature, please feel free to reach out to our amazing Partner Support team.