Once you sign up with Gooten, your first several orders will automatically be set to Review First - they will be reviewed by our support team before being pushed to production. Our support team reviews items such as image clarity, the content material, image wrap issues, cropping etc. If an order does not match the correct image specifications that will affect the integrity of the image, we will place the order on hold and contact you to edit the image.
If your order has been put on hold by someone at Gooten, that is because our support team found something wrong with the image you submitted. The image was either too low quality, submitted with incorrect orientation, had the wrong specs or had the potential of being cut off by the bleed. You should have received an email from our support team with an explanation on why the order is on hold and how to fix it. Please make sure to check your spam/junk folder to see if our email ended up there.
Please note that after your first several orders have been successfully pushed into production, your account settings will be automatically switched to automatic fulfillment. That way, all of your future orders will go into production without being reviewed on our side. If you don’t want our support staff to review your first orders, please contact us at email@example.com and let us know you'd like to switch your account to automatic fulfillment.