VendorAPIIssue status means that either there is a temporary outage between our API and the manufacturer's API, or that there is an issue with the submitted image and our team needs to make adjustments in order to push it through.


Either way, our team is handling the orders that end up in VendorAPIIssue status on a daily basis and most of the times no action on your side is required. 


In rare occasions where it's absolutely necessary that the image gets replaced, we will put your order on hold and send you an email with an explanation on why the order is on hold and how to fix it.