When you first join the Gooten family, we recommend getting acquainted with our FAQs and articles about setting up your account, order management, as well as creating your products. Our goal is to help you get up and running with us quickly so you can begin selling products and growing your base of happy customers!  

In case you haven’t added your billing information to our platform, please watch a short video tutorial about it and learn more about how billing works here. As you’ll read, we need a credit card on file to process your first orders. 

Once you’ve added your credit card so we can process your orders, this is how you can place your sample order. Make sure you check out our sample and refund policies too.

When you submit your first order and we push it to production, you can see the status of your order in our admin panel. If you’re interested in learning more about our production and shipping times, you can do so here

After a few business days, you’ll receive a notification that your order has been shipped, along with the tracking number for it and you can look forward to receiving your package!