FAQ area is extremely important for guiding potential customers around your store, it’s great as a trust-builder, and it can be essential in convincing customers to purchase additional products by giving them extra information about your site and policies. If you want to explore a few of our tips about increasing your conversion rates, check this out!
Bellow are top ten questions you should include in your FAQ page:
Do you offer products in sizes or options different than the options on your website?
I placed an order but didn’t receive a confirmation. What do I do?
When will I receive my order?
Do you ship internationally and will I have to pay for customs and VAT?
Can I change or cancel my order, or update my shipping address?
What shipping carrier and shipping methods are you using?
What happens if I don’t receive my order or my tracking link is not valid?
I’m not happy with the product, what do I do?
I received a damaged product, what do I do?
What is your exchange, refund and return policies?
It’s worth noting that your FAQ page should be updated regularly, based on customer concerns, as it will help your customer support team by decreasing the number of request they receive and help customers ease their minds in just a few easy clicks.