To ensure that Gooten automatically receives and fulfills your orders, the following settings should be configured:

  • Turn automatic fulfillment off in your Shopify store - go to Settings --> Checkout. In Order Processing section, look for the settings with the label "After an order has been paid". Select "Do not automatically fulfill any of the order's line items".

  • Make sure you’re capturing payment (we only get orders in Gooten when they’re marked as paid in Shopify)
  • If you do not collect your customers' emails and phone numbers at checkout, we will use a placeholder phone number and email address
  • Make sure the Gooten product you're selling is available and hasn't been discontinued 

  • Use shipping address validation tools (and please note that the shipping address can't be longer than 35 characters)

  • Check which country your product ships to -- not all Gooten products ship to every country

  • Use payment methods supported by Gooten, including credit card, PayPal, and Stripe -- we will process all paid orders from all plug-ins in Shopify

  • Make sure that the fulfillment service for each variant you want to offer through us is set to Gooten

If all of the above have been set up properly, there should be no delays in receiving and processing your orders on our end, allowing us to fulfill and deliver the orders to your customers quickly.