To ensure that Gooten automatically receives and fulfills your orders, the following settings should be configured:

  • Turn automatic fulfillment off

  • Make sure you’re capturing payment (we only get orders in Gooten when they’re marked as paid in Shopify)

  • Collect emails and phone numbers at checkout 

  • Don’t change the Shopify SKU after product is published or linked (connection to Gooten will be lost)

  • Use shipping address validation tools

  • Check which country your product ships to

  • Use payment methods supported by Gooten

  • Make sure that the fulfillment service for each variant you want to offer through us is set to Gooten

If all of the above have been set up properly, there will be no delays in receiving and processing your orders on our end, allowing us to fulfill and deliver the orders to your customers quickly.