When you submit an order to our system, our admin automatically checks the delivery address and suggests changes or corrections if necessary.
We utilize the FedEx address verification system, which we've seen significantly cut down or flag any problems with the shipping address at the time of order submission (about a 90% catch rate).
That said, there are still address issues that happen from time to time. Please note that you can choose to ignore the address suggestion if you’re certain that the address you’ve entered is correct.
Once the address is corrected or the suggested edit is ignored, order status will be updated.
Keep in mind that our manufacturers accept up to 35 characters per Address Line, and that all addresses need to be submitted in English alphabet. Please note Gooten is not responsible for covering the costs of a replacement order in case the address is not submitted in this format.