Orders are pushed into production within 24 hours of placing your order, depending if your order is set up for immediate fulfillment or not. The production process is automated through the API connection between Gooten and our vendor network. Based on the SKU you select and the shipping location, your order is routed to a specific vendor for fulfillment. Production SLA is usually a maximum of 4 business days, and shipping time varies depending on the products you order and the shipping method selected.
Most of our products can be shipped via Standard, Expedited or Overnight shipping:
- Standard US - up to 12 business days (usually around 7)
- Expedited US - up to 6 business days (usually around 4)
- Overnight US - 1 to 2 business days
- Standard International - up to 21 business days (depends on customs and local post offices)
Those details will be given to you in the product description as you add products through your admin account.
Once an order goes out for delivery, you can view from your admin panel which items are still out for delivery, which have shipped, and which have been delivered.
If an order is submitted after 5 pm EST, the next day is considered to be the first day of SLA.