Orders can be held for review by the Gooten team if you set up your account to "review first" by clicking Settings » Order Settings in the Admin panel. When you select that option, your orders will automatically go to NeedsManualApproval status and they will be reviewed by our support team before being pushed to production. Our support team reviews items such as image clarity, the content material, image wrap issues, cropping etc. If an order does not match the correct specs and will affect the integrity of the image, we will contact you to edit the image.
If your order has been put on hold by someone at Gooten, that is because our support team found something wrong with the image you submitted. The image was either too low quality, submitted with incorrect orientation, were the wrong specs or had the potential of being cut off by the bleed. You should have received an email from our support team with an explanation on why the order is on hold and how to fix it. Please make sure to check your spam/junk folder to see if our email ended up there.
If you don’t want our support staff to review your orders, please switch your account to automatic fulfillment and the orders will go into production without being reviewed on our side.
To make things easier, please see a short video tutorial about switching your account settings from Needs Manual Approval to Fulfill Immediately here.