These are the steps to follow if you're selling custom products on Shopify and you're using Gooten Shopify App to automate the order submission to us:

  • Connect your Shopify store to Gooten
  • Navigate to Settings - Fulfillment - Hold Items For Customization, click Enabled and then Update Fulfillment Setting button:

This feature will set your entire account and all of the stores connected to it for customizable orders.

  • Use the Link Shopify product button within the Product Hub, Shopify tab to connect your existing Shopify listings to Gooten. You can use any image you want as a placeholder when connecting products, as you'll later be editing all images anyways before they go into production and are sent to your customers. Please note that we recommend that the placeholder images are easily distinguishable, to avoid mixing the custom orders up with the regular ones.
  • After you link products to us, orders will start flowing into Gooten and you'll be able to view them on the Orders page in your Admin panel
  • In order for this set up to be available, your account would need to be set to "Fulfill immediately" (please see more information about that here).
  • All of your Shopify orders (both customizable and regular ones) will automatically go to NeedsCustomization status and they will remain there until the image has been changed or until you push the order into production.

Sending items to Production

  • Customizable Items:

- Click into an order from the Gooten Orders page
- Navigate to the Images tab
- Click "Upload Custom Image"
- Add as many custom images to that order as you need to (Note: you'll be able to add custom images for each product's print space or for multiple items within the order)
- When you're done updating images for an order, navigate to the "Status" tab and select the items you want to go to production
- Change the status of these items to "Send to Production":


  • Non-Customizable Items:

In case you have orders not requiring custom artwork, please follow these steps to send the order into production:

- Click into an order from the Gooten Orders page

-  Navigate to the Status tab

- Select the items that you want to send to production

- Change the status of these items to "Send to Production"

If you have multiple orders not requiring customization, you can send them to production in bulk:

Please note that while it is not necessary to reupload the image into an order not requiring customization, the orders will sit in  "NeedsCustomization" status until you manually release them into production.

Orders can stay in "NeedsCustomization" status for 45 days maximum. Reuploading the images and releasing the order after this period of time will result in your order getting stuck. Since it is impossible to push such orders through, you would need to cancel it and place a new one for your customer if it is still needed more than 45 days after being placed.

The upside of this process is that we would receive all of the customer and order information and all you'd need to do is upload a new custom design! If you have any questions about this feature please feel free to reach out to our Partner Support team at