New support ticket
Check ticket status
Enter your search term here...
Getting Started and FAQs
Do you provide white label fulfillment?
Where are your manufacturers located?
What levels of partner support do you offer?
How do I create and connect products in Gooten?
How do I contact Gooten?
See all 17 articles
Setting up your Gooten Account
Can I customize account access levels for different members of my team?
How can I create my own email templates for order and shipping confirmation?
How do I change my partner name?
What is SMTP?
How do I delete my Gooten account?
What does each order status mean?
Why is my order in "NeedsManualApproval" status?
Why is my order stuck in the "PaymentProcessing" status?
Why is my order in the “AddressIssue” status?
Why is my order stuck in the VendorAPIIssue status?
When will my customers receive their orders? What should I expect when I place my first order?
Can I change or cancel my order?
How do I prepare a receipt for orders?
What is happening with my orders that were with Colorado Timberline?
What is your sample policy?
What are Gooten's Customer Support Policies?
Is Gooten GDPR Compliant?
Where do I sign a DPA agreement?
Billing, Taxes, Fees, and Customs
Do you offer bulk order pricing?
Are there fees for using Gooten? How do pricing & billing work?
How do I add my billing info to Gooten?
Who pays the customs duties & taxes?
How do taxes work with Gooten?
See all 6 articles
Help Desk Software