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Getting Started and FAQs
Where are your manufacturers located?
Do you provide white label fulfillment?
What levels of partner support do you offer?
How do I create, connect and publish products in Gooten?
How do I contact Gooten?
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Setting up your Gooten Account
Can I customize account access levels for different members of my team?
How can I create my own email templates for order and shipping confirmation?
How do I change my partner name?
What is SMTP?
How do I delete my Gooten account?
What does each order status mean?
Why is my order in the “AddressIssue” status?
Why is my order stuck in the ''VendorAPIIssue'' status?
Why is my order in ''NeedsManualApproval'' status?
Why is my order delayed in production?
When will my customers receive their orders?
Can I change or cancel my order?
How do I upload orders in bulk using a CSV?
What are column descriptions for CSV reports?
What are Gooten's Customer Support Policies?
Is Gooten GDPR Compliant?
Where do I sign a DPA agreement?
Billing, Taxes, Fees, and Customs
Are there fees for using Gooten? How do pricing & billing work?
How do taxes work with Gooten?
Do you offer bulk order pricing?
How do I add my billing info to Gooten?
Who pays the customs duties & taxes?
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