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Getting Started and FAQs
Do you provide white label fulfillment?
Where are your manufacturers located?
What levels of partner support do you offer?
How do I create and connect products in Gooten?
How do I contact Gooten?
See all 15 articles
Setting up your Gooten Account
Can I customize account access levels for different members of my team?
How can I create my own email templates for order and shipping confirmation?
How do I change my partner name?
What is SMTP?
What FAQs should I include on my store?
See all 6 articles
What does each order status mean?
Why is my order in "NeedsManualApproval" status?
Why is my order stuck in the "PaymentProcessing" status?
Why is my order in the “AddressIssue” status?
Why is my order stuck in the VendorAPIIssue status?
When will my customers receive their orders? What should I expect when I place my first order?
Can I change or cancel my order?
How do I prepare a receipt for orders?
What is your sample policy?
What are Gooten's Customer Support Policies?
Is Gooten GDPR Compliant?
Where do I sign a DPA agreement?
Billing, Taxes, Fees, and Customs
Do you offer bulk order pricing?
Are there fees for using Gooten? How do pricing & billing work?
How do I add my billing info to Gooten?
Who pays the customs duties & taxes?
How do taxes work with Gooten?
See all 6 articles
Integrations and E-Commerce Platforms
How do I set up my shipping costs in Shopify?
Can I pick and choose which products are being fulfilled through Gooten?
Can I have multiple apparel models connected to the same Shopify product?
How can I offer products that my customers can customize themselves in Shopify?
How does payment work with Shopify and Gooten?
See all 19 articles
How do I fulfill Etsy orders with Gooten?
How do I upload orders in bulk using a CSV?
Do Gooten vendors follow the ethical guidelines for Etsy?
Amazon, WooCommerce, and more
Are you integrated with WooCommerce?
Are you integrated with Squarespace?
Are you integrated with Order Desk?
Are you integrated with Amazon?
What is the correct city and state location for my paid partnership section of the listed product for Etsy?
See all 7 articles
Where can I find information on your API documentation?
Can you tell me more about Gooten's technology stack?
How do I calculate tax rates for my API orders?
How can my customers check the status of their orders if I'm using your API?
How can I receive automatic notifications about order status changes?
See all 11 articles
Widget & Mobile Applications
Do I need to know how to code to implement the Gooten Widget?
Can I use my own PayPal or credit card checkout if I'm using your widget or SDK?
Creating and Selling Products
Using the Product Hub
How do I edit my prices in bulk?
What is the difference between "All" and "Storage" and "Shopify"?
How do I upload designs onto products?
Can I save my product to Storage and Shopify store at once?
Can I select to have all three print area options? (e.g., for t-shirts -- Center Back and Center Front and Center Front / Center Back?)
See all 10 articles
Design Files and Print Guidelines
What is the required image or design file format and size for Gooten products?
What is the bleed area for a product?
What's the correct image orientation for flat and folded cards?
How do I set up my files for Die Cut Stickers properly?
What is the difference between a safe zone and a bleed area?
Mockups and Online Product Previews
Do you have 3D mockups for mugs, water bottles, accent mugs and beer mugs?
Selling Apparel with Gooten
What is the production turnaround time for apparel?
Do you offer edge-to-edge or dye sublimated apparel?
Do you print with vegan and animal friendly inks?
What kind of apparel printing do you offer?
What are your most popular t-shirt models?
See all 10 articles
Common Product Questions
What are the base colors for your products?
Will you add a new customized product for my business?
Can you tell me the differences between your posters?
Do you offer sample fabric swatches?
Should I create my templates for wall calendars or can I use Gooten's?
See all 8 articles
Shipping, Packaging, and Fulfillment
How do Gooten shipping costs work?
What return address is printed on the shipping labels?
Do you offer flat shipping?
Can I use my own shipping account?
How do I track a package?
See all 9 articles
Will all items from the same order arrive together?
Can you combine separate orders into one shipment if the address is the same?
Can products be poly-bagged?
Will my customers know that I use you to fulfill my orders?
What is your production time for apparel? What is the difference between stocked and non-stock items?
What if I get a different shirt model than the one I ordered?
What products are printed in Europe?
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