Support Center

Getting Started and FAQs 17

• Do you provide white label fulfillment?
• Where are your manufacturers located?
• What levels of partner support do you offer?
• How do I create and connect products in Gooten?
• How do I contact Gooten?

See all 17 articles

Setting up your Gooten Account 5

• Can I customize account access levels for different members of my team?
• How can I create my own email templates for order and shipping confirmation?
• How do I change my partner name?
• What is SMTP?
• How do I delete my Gooten account?

Order Statuses 5

• What does each order status mean?
• Why is my order in "NeedsManualApproval" status?
• Why is my order stuck in the "PaymentProcessing" status?
• Why is my order in the “AddressIssue” status?
• Why is my order stuck in the VendorAPIIssue status?

Order Management 4

• When will my customers receive their orders? What should I expect when I place my first order?
• Can I change or cancel my order?
• How do I prepare a receipt for orders?
• What is happening with my orders that were with Colorado Timberline?

Gooten Policies 4

• What is your sample policy?
• What are Gooten's Customer Support Policies?
• Is Gooten GDPR Compliant?
• Where do I sign a DPA agreement?

Billing, Taxes, Fees, and Customs 6

• Do you offer bulk order pricing?
• Are there fees for using Gooten? How do pricing & billing work?
• How do I add my billing info to Gooten?
• Who pays the customs duties & taxes?
• How do taxes work with Gooten?

See all 6 articles

Shopify 20

• How do I set up my shipping costs in Shopify?
• Can I pick and choose which products are being fulfilled through Gooten?
• Can I have multiple apparel models connected to the same Shopify product?
• How can I offer products that my customers can customize themselves in Shopify?
• How does payment work with Shopify and Gooten?

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Etsy 3

• How do I fulfill Etsy orders with Gooten?
• How do I upload orders in bulk using a CSV?
• Do Gooten vendors follow the ethical guidelines for Etsy?

Amazon, WooCommerce, and more 9

• Are you integrated with WooCommerce?
• Are you integrated with Squarespace?
• Are you integrated with Order Desk?
• Are you integrated with Amazon?
• What is the correct city and state location for my paid partnership section of the listed product for Etsy?

See all 9 articles

API 11

• Where can I find information on your API documentation?
• Can you tell me more about Gooten's technology stack?
• How do I calculate tax rates for my API orders?
• How can my customers check the status of their orders if I'm using your API?
• How can I receive automatic notifications about order status changes?

See all 11 articles

Widget & Mobile Applications 2

• Do I need to know how to code to implement the Gooten Widget?
• Can I use my own PayPal or credit card checkout if I'm using your widget or SDK?

Using the Product Hub 13

• How do I edit my prices in bulk?
• What is the difference between "All" and "Storage" and "Shopify"?
• How do I upload designs onto products?
• Can I save my product to Storage and Shopify store at once?
• Can I select to have all three print area options? (e.g., for t-shirts -- Center Back and Center Front and Center Front / Center Back?)

See all 13 articles

Design Files and Print Guidelines 8

• What is the required image or design file format and size for Gooten products?
• What is the bleed area for a product?
• What's the correct image orientation for flat and folded cards?
• How do I set up my files for Die Cut Stickers properly?
• What is the difference between a safe zone and a bleed area?

See all 8 articles

Selling Apparel with Gooten 11

• What is the production turnaround time for apparel?
• Do you offer edge-to-edge or dye sublimated apparel?
• Do you print with vegan and animal friendly inks?
• What kind of apparel printing do you offer?
• What are your most popular t-shirt models?

See all 11 articles

Common Product Questions 10

• What are the base colors for your products?
• Will you add a new customized product for my business?
• Can you tell me the differences between your posters?
• Do you offer sample fabric swatches?
• Should I create my templates for wall calendars or can I use Gooten's?

See all 10 articles

Shipping 10

• How do Gooten shipping costs work?
• What return address is printed on the shipping labels?
• Do you offer flat shipping?
• Can I use my own shipping account?
• How do I track a package?

See all 10 articles

Packaging 3

• Will all items from the same order arrive together?
• Can you combine separate orders into one shipment if the address is the same?
• Can products be poly-bagged?

Fulfillment 4

• Will my customers know that I use you to fulfill my orders?
• What is your production time for apparel? What is the difference between stocked and non-stock items?
• What if I get a different shirt model than the one I ordered?
• What products are printed in Europe?