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Setting up your account
Can I customize account access levels for different members of my team?
How can I create my own email templates for Order and Shipping confirmation?
How can I receive automatic notifications for certain events in the system?
How do I change the name of my Store?
Are there fees for using Gooten? How does payment work?
Reporting and Order Management
How can I export a report of all my orders?
What does each order status mean?
How do I track the progress of an order within my Admin panel?
Why is my order stuck in the Payment Processing status?
Preparing a Receipt for Orders
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Where can I find information on your API Documentation?
Gooten's Technology Platform
How do I calculate tax rates for my API orders?
How can my customers check the status of their orders?
Is it possible to setup multiple webhook endpoints for an account?
Do I need to know how to code to implement the Widget?
Can I have my own PayPal or Credit Card checkout?
Can I pick and choose which products are being fulfilled through Gooten?
Can I use the Shopify app if I only have Shopify Lite?
How can I add shipping rates in Shopify?
How can I offer products that my customers can customize themselves?
How does payment work?
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Are you integrated with Squarespace, Amazon or Etsy?
What is the difference between "All" and "Storage" and "Shopify"?
Creating and editing products
Can I have multiple apparel models connected to the same Shopify product?
Can I select to have all three print area options? (e.g., for t-shirts -- Center Back and Center Front and Center Front / Center Back?)
What does background color mean and do?
What can I edit in Gooten vs. Shopify?
How do I upload designs onto products?
Bulk price change
Can I save my product to Storage and Shopify store at once?
If I press the “Back” button on the bottom of the screen, will my work be saved?
I see an error message when I'm selecting SKUs. What does this mean?
What does the "Low Image Resolution" error message mean?
Taxes and Fees
Who pays the customs duties & taxes?
How Taxes Work with Gooten?
Are the non-USD figures in the admin exact conversions of the currency rate?
Services and Policies
Do you provide White Label Fulfillment?
What levels of partner support do you offer?
What is your sample policy?
What are your policies for reprints, refunds, and returns?
Products and Pricing
What is an Underbase?
Comparative overview of posters
Can you provide tear away tags for apparel products?
Do you have 3D mockups for mugs, water bottles, accent mugs and beer mugs?
Image orientation for flat and folded cards
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Pricing for Bulk ordering
Will my customers know that I use you to fulfill my orders?
How long do orders take to get fulfilled?
CSV Order Upload template
Can I change or cancel my order?
How can I place orders being shipped to military addresses?
Shipping and Packaging
What return address is printed on the shipping labels?
Can I use my own shipping account?
How do I track a package?
How do the shipping costs work?
My order is returned to your vendor, can you reship it?
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Will all items from the same order arrive together?
Can you combine separate orders into one shipment if the address is the same?
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