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How do I contact Gooten?
Where can I learn more about how Gooten works?
How do I connect my Shopify store to Gooten?
How do I create and connect products in Gooten?
Where are your manufacturers located?
See all 16 articles
Setting up your account
Can I customize account access levels for different members of my team?
How can I create my own email templates for order and shipping confirmation?
How can I receive automatic notifications about order status changes?
How do I change my partner name?
Are there fees for using Gooten? How do pricing & billing work?
See all 8 articles
Reporting and Order Management
What does each order status mean?
Why is my order in "NeedsManualApproval" status?
Why is my order stuck in the "PaymentProcessing" status?
How do I prepare a receipt for orders?
I need a list of products that I loaded onto your platform. Is that something that you can generate for me?
See all 7 articles
Integrations and E-Commerce Platforms
How do I set up my shipping costs in Shopify?
Can I pick and choose which products are being fulfilled through Gooten?
How can I offer products that my customers can customize themselves in Shopify?
How does payment work with Shopify and Gooten?
Is it possible to bulk add products to my Shopify store?
See all 17 articles
Amazon, Etsy, WooCommerce, and more
How do I fulfill Etsy orders with Gooten?
Are you integrated with WooCommerce?
Are you integrated with Squarespace?
How do I upload orders in bulk using a CSV?
Are you integrated with Order Desk?
See all 11 articles
Where can I find information on your API documentation?
Can you tell me more about Gooten's technology stack?
How do I calculate tax rates for my API orders?
How can my customers check the status of their orders if I'm using your API?
How do I use the Gooten webhooks to get data via the API?
See all 10 articles
Widget & Mobile Applications
Do I need to know how to code to implement the Gooten Widget?
Can I use my own PayPal or credit card checkout if I'm using your widget or SDK?
What is the difference between "All" and "Storage" and "Shopify"?
Creating and editing products
How do I upload designs onto products?
Can I have multiple apparel models connected to the same Shopify product?
Can I select to have all three print area options? (e.g., for t-shirts -- Center Back and Center Front and Center Front / Center Back?)
What does background color mean and do?
What can I edit in Gooten vs. Shopify?
How do I edit my prices in bulk?
Can I save my product to Storage and Shopify store at once?
If I press the “Back” button on the bottom of the screen, will my work be saved?
I see an error message when I'm selecting SKUs. What does this mean?
What does the "Low Image Resolution" error message mean?
Taxes and Fees
Who pays the customs duties & taxes?
How do taxes work with Gooten?
Are the non-USD figures in the admin exact conversions of the currency rate?
Services and Policies
Do you provide white label fulfillment?
What levels of partner support do you offer?
Will you add a new customized product for my business?
What is your Terms of Service?
Do you offer sample fabric swatches?
What is your sample policy?
What are your policies for reprints, refunds, and returns?
Is Gooten GDPR Compliant?
Where do I sign a DPA agreement?
Products and Pricing
Products and Print Specs
What is the required image or design file format and size for Gooten products?
What is the bleed area for a product?
What are the base colors for your products?
Do you have 3D mockups for mugs, water bottles, accent mugs and beer mugs?
What kind of apparel printing do you offer?
See all 21 articles
Do you offer bulk order pricing?
Can I change or cancel my order?
Will my customers know that I use you to fulfill my orders?
When will I receive my order?
How can I place orders being shipped to military addresses?
What is your production time for apparel? What is the difference between stocked and non-stock items?
See all 7 articles
Shipping and Packaging
How do Gooten shipping costs work?
What return address is printed on the shipping labels?
Do you offer flat shipping?
Can I use my own shipping account?
How do I track a package?
See all 8 articles
Will all items from the same order arrive together?
Can you combine separate orders into one shipment if the address is the same?
Can products be poly-bagged?
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