Support Center

FAQ 10

• How do I contact Gooten?
• Where can I learn more about how Gooten works?
• How do I connect my Shopify store to Gooten?
• How do I create and connect products in Gooten?
• Where are your manufacturers located?

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Getting Started 0

Setting up your account 8

• Can I customize account access levels for different members of my team?
• How can I create my own email templates for order and shipping confirmation?
• How can I receive automatic notifications about order status changes?
• How do I change my partner name?
• Are there fees for using Gooten? How do pricing & billing work?

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Reporting and Order Management 7

• What does each order status mean?
• Why is my order in "NeedsManualApproval" status?
• Why is my order stuck in the "PaymentProcessing" status?
• How do I prepare a receipt for orders?
• I need a list of products that I loaded onto your platform. Is that something that you can generate for me?

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Shopify 17

• How do I set up my shipping costs in Shopify?
• Can I pick and choose which products are being fulfilled through Gooten?
• How can I offer products that my customers can customize themselves in Shopify?
• How does payment work with Shopify and Gooten?
• Is it possible to bulk add products to my Shopify store?

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Amazon, Etsy, WooCommerce, and more 8

• How do I fulfill Etsy orders with Gooten?
• Are you integrated with WooCommerce?
• Are you integrated with Squarespace?
• How do I upload orders in bulk using a CSV?
• Are you integrated with Order Desk?

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API 10

• Where can I find information on your API documentation?
• Can you tell me more about Gooten's technology stack?
• How do I calculate tax rates for my API orders?
• How can my customers check the status of their orders if I'm using your API?
• How do I use the Gooten webhooks to get data via the API?

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Widget & Mobile Applications 2

• Do I need to know how to code to implement the Gooten Widget?
• Can I use my own PayPal or credit card checkout if I'm using your widget or SDK?

Getting Started 1

• What is the difference between "All" and "Storage" and "Shopify"?

Creating and editing products 5

• How do I upload designs onto products?
• Can I have multiple apparel models connected to the same Shopify product?
• Can I select to have all three print area options? (e.g., for t-shirts -- Center Back and Center Front and Center Front / Center Back?)
• What does background color mean and do?
• What can I edit in Gooten vs. Shopify?

Errors 5

• How do I edit my prices in bulk?
• Can I save my product to Storage and Shopify store at once?
• If I press the “Back” button on the bottom of the screen, will my work be saved?
• I see an error message when I'm selecting SKUs. What does this mean?
• What does the "Low Image Resolution" error message mean?

Taxes 2

• Who pays the customs duties & taxes?
• How do taxes work with Gooten?

Fees 1

• Are the non-USD figures in the admin exact conversions of the currency rate?

Services 4

• Do you provide white label fulfillment?
• What levels of partner support do you offer?
• Will you add a new customized product for my business?
• What is your Terms of Service?

Policies 4

• What is your sample policy?
• What are your policies for reprints, refunds, and returns?
• Is Gooten GDPR Compliant?
• Where do I sign a DPA agreement?

Products and Print Specs 18

• What is the required image or design file format and size for Gooten products?
• What is the bleed area for a product?
• What are the base colors for your products?
• Do you have 3D mockups for mugs, water bottles, accent mugs and beer mugs?
• What kind of apparel printing do you offer?

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Pricing 1

• Do you offer bulk order pricing?

Fulfillment 6

• Can I change or cancel my order?
• Will my customers know that I use you to fulfill my orders?
• When will I receive my order?
• How can I place orders being shipped to military addresses?
• What is your production time for apparel? What is the difference between stocked and non-stock items?

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Shipping 8

• How do Gooten shipping costs work?
• What return address is printed on the shipping labels?
• Do you offer flat shipping?
• Can I use my own shipping account?
• How do I track a package?

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Packaging 3

• Will all items from the same order arrive together?
• Can you combine separate orders into one shipment if the address is the same?
• Can products be poly-bagged?