What is your sample policy?
We have two separate sample policies, one for General users and one for Shopify users:
General Sample Policy
When you purchase a sample product, Gooten will refund you for that purchase once you place your first real customer order for that same product.
You order samples of:
- (1 qty) 16x16 tote bag
- (1 qty) 10x10 acrylic print or (2qty) 10x10 canvas wrap (black and white)
- (1 qty) laptop cover 10inch
You then submit live customer orders for:
- (1 qty) 9x9 tote bag
- (1 qty) 8x10 acrylic print (or 12x16 canvas image wrap)
- (1 qty) laptop cover 13 inch
* The ship to address must be a customer address and not your own
Gooten will refund you for:
- 16x16 tote bag,
- 10x10 acrylic print or 10x10 canvas wrap
- laptop cover 10inch
Send an email to partner support with the following info:
- Sample order number
- Customer order number that corresponds to the same product sample
Email email@example.com within 30 days of your live customer orders being placed.
Shopify Sample Policy
By connecting your store to Gooten and connecting at least 10 products, you are eligible for a $25 credit toward your first sample order. Place your sample order using our Manual Order Form, then simply contact our support team with the order number, and they will provide you a $25 credit on that order. A credit can only be issued for one sample order, even if the cost of that order is less than $25.